Return and refund policy

Return Policy

30-Day Money-Back Guarantee We offer a 30-day money-back guarantee, which means you have 30 days after receiving your item to request a return. Please note that this guarantee applies only to items purchased at regular price. Items purchased on sale are considered final sale and cannot be returned. To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Sale Items Please note that items purchased on sale are considered final sale and cannot be returned. This policy applies regardless of the reason for the return.

Damaged or Defective Items Please inspect your order upon reception and contact us immediately at contact@glimrio.com if the item is defective, damaged, or you receive the wrong item. Photo proof will be required to evaluate the issue and make it right.

Return Process To start a return, contact us at contact@glimrio.com. 

If your return is accepted, we will provide you with a return shipping label and instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@glimrio.com.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)

• Custom products (e.g., special orders, personalized items)

• Personal care goods (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about whether your specific item is eligible for a return.

Exchanges We do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. To be eligible, the item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. Proof of purchase is also required.

Refunds We will notify you once we’ve received and inspected your return to confirm whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received the refund, please contact us at contact@glimrio.com.